Privacy Policy

Last Updated: March 6, 2026

1. Introduction

Chapman Mortgage Team (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS communications, email communications, appointment reminders, and website tracking tools.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, and mailing address when you submit forms, request mortgage information, schedule consultations, or otherwise provide information through our website.

Communications Data

If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.

Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Appointment and Service Data

If you schedule appointments or request mortgage consultations, we may collect information related to those interactions.

3. How We Use Your Information

We use your information to:

• Provide requested services and customer support

• Send appointment confirmations and reminders

• Send SMS and email communications that you have explicitly consented to receive

• Improve our website and marketing performance using analytics

• Maintain compliance records related to consent and opt-outs

• Protect our business and users, including fraud prevention and security monitoring

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited circumstances:

Service Providers

We may share information with trusted vendors who help us deliver services, such as SMS and email delivery providers, customer support tools, scheduling tools, and analytics platforms. These providers may only use information to perform services on our behalf.

Legal and Safety

We may disclose information if required by law or to protect the rights, safety, and security of Chapman Mortgage Team, our users, or others.

Business Transfers

If Chapman Mortgage Team is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction. Any successor organization will be required to honor this Privacy Policy.

Third-Party Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Choices

SMS Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS communications unless you opt back in.

Email Opt-Out

You can unsubscribe from marketing emails by clicking the unsubscribe link included in those emails.

Access and Correction

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of data transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted on this page with a revised Last Updated date.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

Chapman Mortgage Team
Address: Charleston, South Carolina
Phone: 803-360-3101
Website: chapmanmortgageteam.com